About the LINDA Programme

The LINDA Programme (Leprosy Infections and Narcotics Dependency Alleviation) is a holistic compassion and community development programme implemented by Christian Services Ministries (CSM) in partnership with the County Government of Kilifi. The programme supports individuals, families, and communities affected by leprosy and related diseases, narcotics dependency, homelessness, disability, poverty, and other forms of social vulnerability.

LINDA promotes an integrated, community-led approach that combines health education, early identification and referral, trauma-informed counselling, family restoration, psychosocial support, livelihood improvement, entrepreneurship development, and youth empowerment to restore dignity, resilience, and hope.

The programme works to reduce stigma, strengthen family and community support systems, improve access to health and social services, encourage sustainable livelihoods, and foster inclusion for vulnerable individuals and households through locally owned solutions.

LINDA is implemented through trained community volunteers, Community Health Groups, peer-support and counselling groups, savings-and-loan associations, women and youth production groups, churches, community leaders, health facilities, and other local partners who work together to promote holistic wellbeing.

All LINDA services are delivered with dignity, compassion, confidentiality, safeguarding, informed consent, respect for individual choice, and without making assistance conditional upon a religious response. The programme reflects Christian values through practical service, compassionate care, integrity, accountability, and love for all people.

Position Summary

The Community Health and Counselling (CHC) Lead – Volunteer serves under the Christian Services Ministries (CSM) LINDA Programme and provides volunteer leadership for Level 1 community health, counselling, and psychosocial support activities within assigned communities. The role focuses on promoting health, dignity, inclusion, and emotional wellbeing for individuals and families affected by leprosy, disability, narcotics dependency, homelessness, poverty, and other forms of vulnerability.

Working under the supervision of the LINDA Compassion Programme Coordinator – Volunteer, the CHC Lead guides and supports Community Health Promoter (CHP) – Volunteers and other frontline volunteers in delivering safe, compassionate, and community-centred services. The role strengthens early identification and referral, health education, disability prevention, emotional wellness, family restoration, safeguarding, and collaboration with community health structures and local stakeholders.

The CHC Lead serves as a key coordination link between households, Community Health Committees, Community Health Units, Level 2 and Level 3 health facilities, the Sub-County Health Management Team (SCHMT), the County Department of Health and Sanitation, Kilifi, and Christian Services Ministries through the LINDA Programme, ensuring continuity of care and effective referral pathways.

All services are delivered with compassion, dignity, confidentiality, informed consent, safeguarding, accountability, cultural sensitivity, and respect for every individual's beliefs and choices. The role demonstrates Christ-centred servant leadership while supporting holistic community health, psychosocial wellbeing, family resilience, and sustainable community participation.

1. Purpose of the Role

The Community Health and Counselling (CHC) Lead – Volunteer provides servant leadership for Christian Services Ministries (CSM)'s LINDA Programme by coordinating community-based health promotion, emotional wellbeing, counselling support, and referral services for vulnerable individuals and households. The role exists to strengthen community capacity to promote health, reduce stigma, encourage inclusion, support family restoration, and improve access to quality health, psychosocial, and livelihood services.

The CHC Lead guides and mentors Community Health Promoter (CHP) – Volunteers and other frontline volunteers, ensuring that outreach activities are delivered safely, ethically, and in accordance with approved community health, safeguarding, and referral standards. The role also promotes collaboration between households, community health structures, local leaders, health facilities, and Christian Services Ministries to improve continuity of care and community wellbeing.

Through compassionate Christian service, servant leadership, and responsible stewardship, the CHC Lead contributes to restoring dignity, strengthening resilience, preventing disability, improving emotional wellness, and fostering healthier, more inclusive communities where vulnerable people can experience hope, practical support, and lasting transformation.

2. Overall Objective

The overall objective of the Community Health and Counselling (CHC) Lead – Volunteer is to strengthen community-based health, emotional wellbeing, and psychosocial support systems by coordinating compassionate, person-centred, and inclusive services for individuals and families affected by leprosy, disability, narcotics dependency, homelessness, poverty, and other forms of vulnerability.

The role seeks to improve early identification and referral of health conditions, promote disability prevention and treatment adherence, strengthen emotional resilience and family restoration, reduce stigma and discrimination, and increase access to appropriate health, counselling, protection, livelihood, and social support services through effective community partnerships and referral pathways.

Working closely with Community Health Promoter (CHP) – Volunteers, Community Health Committees, health facilities, local leaders, and Christian Services Ministries (CSM), the CHC Lead supports the development of healthier, safer, and more inclusive communities where vulnerable individuals are treated with dignity, experience hope and restoration, and are empowered to participate fully in family and community life.

3. Biblical Foundation

The Community Health and Counselling (CHC) Lead – Volunteer serves as an expression of Christian compassion by demonstrating the love of Christ through holistic community health, emotional support, practical care, and service to vulnerable individuals and families. This role reflects the biblical call to care for the sick, restore dignity, comfort those in distress, protect the vulnerable, and faithfully steward opportunities to serve others with humility, integrity, and love.

While the primary focus of this position is compassionate health and community support, volunteers are expected to model Christ-like character through respectful relationships, ethical conduct, servant leadership, and practical acts of mercy that reflect God's love without coercion or discrimination.

Key Scripture References

• Isaiah 58:6–12 – Compassion, justice, healing, and restoration.
• Matthew 25:34–40 – Serving Christ by serving those in need.
• Mark 12:30–31 – Loving God and loving our neighbours.
• Luke 4:18–19 – Bringing hope, healing, freedom, and restoration.
• Luke 10:25–37 – The compassion and example of the Good Samaritan.
• John 13:34–35 – Demonstrating Christ's love through service.
• Romans 12:9–18 – Living with genuine love, compassion, and humility.
• Galatians 6:2 – Bearing one another's burdens.
• James 2:14–17 – Faith expressed through practical care and action.
• 1 Peter 4:10–11 – Faithful stewardship of God's gifts in serving others.

4. Key Responsibilities

• Provide leadership and coordination for Level 1 community health, counselling, and wellbeing activities within assigned communities under the LINDA Programme.
• Guide, mentor, supervise, and support Community Health Promoter (CHP) – Volunteers and other frontline volunteers to ensure quality, ethical, and person-centred service delivery.
• Promote community awareness on leprosy, disability prevention, communicable and non-communicable diseases, mental and emotional wellbeing, hygiene, sanitation, nutrition, substance use prevention, and healthy lifestyles using approved health education approaches.
• Coordinate early identification, assessment, referral, counter-referral, and follow-up of individuals requiring health, psychosocial, rehabilitation, protection, disability, livelihood, or social support services.
• Strengthen collaboration between households, Community Health Committees, Community Health Units, health facilities, local administration, faith communities, and other stakeholders to improve continuity of care and community wellbeing.
• Promote emotional wellbeing, supportive listening, family strengthening, stigma reduction, social inclusion, and community participation for vulnerable individuals and households.
• Support disability prevention, treatment adherence, rehabilitation follow-up, and self-care education for individuals affected by leprosy and other long-term health conditions.
• Ensure all volunteers comply with safeguarding standards, confidentiality requirements, professional role boundaries, infection prevention practices, and approved referral procedures.
• Maintain accurate records of household visits, health education sessions, referrals, follow-up activities, volunteer supervision, safeguarding concerns, and programme achievements using approved LINDA reporting tools.
• Monitor community health trends, identify emerging risks and priority needs, and provide timely recommendations to strengthen programme planning, service delivery, and community response.
• Promptly report medical emergencies, safeguarding concerns, abuse, exploitation, neglect, violence, self-harm risks, disease outbreaks, or other serious incidents through approved reporting and referral channels.
• Promote integrity, accountability, stewardship, teamwork, and Christ-centred compassionate service in all programme activities and community engagements.
• Perform any other related duties assigned by the LINDA Compassion Programme Coordinator – Volunteer in support of Christian Services Ministries' mission and the objectives of the LINDA Programme.

5. Specific Duties

Community Health Coordination

• Plan, organize, coordinate, and monitor community health and counselling activities in collaboration with the LINDA Compassion Programme Coordinator, Community Health Committees, Community Health Units, and local stakeholders.
• Develop outreach schedules, volunteer assignments, household visitation plans, and community health education activities based on identified community priorities.
• Support implementation of approved LINDA work plans while ensuring efficient use of available resources and responsible stewardship of programme materials.

Volunteer Leadership and Supervision

• Guide, mentor, coach, and supervise Community Health Promoter (CHP) – Volunteers and other frontline volunteers to ensure quality, ethical, and compassionate service delivery.
• Provide technical guidance on community health promotion, household engagement, safeguarding, confidentiality, referral pathways, record keeping, and professional conduct.
• Monitor volunteer performance, encourage continuous learning, and provide supportive feedback to strengthen community health services.

Health Promotion and Disease Prevention

• Coordinate community health education on leprosy, disability prevention, communicable and non-communicable diseases, hygiene, sanitation, nutrition, maternal and child health, mental wellbeing, and substance use prevention using approved health promotion approaches.
• Promote healthy behaviours, treatment adherence, self-care practices, infection prevention, and early health-seeking behaviour within households and communities.
• Support community awareness initiatives that reduce stigma and promote inclusion for persons affected by leprosy, disability, narcotics dependency, homelessness, and other vulnerabilities.

Early Identification and Referral

• Support volunteers in identifying individuals requiring health, psychosocial, disability, rehabilitation, protection, or livelihood support and facilitate timely referral through approved community health systems.
• Strengthen referral and counter-referral linkages between households, Community Health Units, health facilities, and relevant government and partner services.
• Monitor referral outcomes and follow up to ensure continuity of care and appropriate support for beneficiaries.

Emotional Wellbeing and Family Support

• Promote supportive listening, emotional wellbeing, family strengthening, peer support, and resilience-building activities within communities.
• Provide basic psychosocial support within approved volunteer competencies while referring complex counselling, mental health, protection, or safeguarding cases to qualified professionals.
• Encourage family participation and community support systems that strengthen dignity, inclusion, recovery, and social wellbeing.

Community Engagement and Partnerships

• Strengthen collaboration with Community Health Committees, Community Health Units, local administration, health facilities, churches, community leaders, civil society organizations, and other partners supporting vulnerable households.
• Represent the LINDA Programme during approved community meetings, health campaigns, stakeholder engagements, and collaborative outreach activities.
• Promote respectful community participation, inclusion, accountability, and locally owned solutions to community health challenges.

Monitoring, Reporting, and Documentation

• Maintain accurate records of household visits, community activities, health education sessions, referrals, volunteer supervision, safeguarding concerns, and programme achievements using approved LINDA reporting tools.
• Prepare and submit timely activity reports, volunteer supervision reports, referral summaries, community feedback, safeguarding reports, and programme recommendations.
• Document lessons learned, emerging community needs, risks, and opportunities to support programme improvement and evidence-based decision-making.

Safeguarding and Accountability

• Ensure all programme activities uphold safeguarding standards, confidentiality, informed consent, non-discrimination, infection prevention measures, and appropriate professional boundaries.
• Promptly report medical emergencies, abuse, exploitation, neglect, violence, self-harm risks, disease outbreaks, or other serious incidents through approved reporting procedures.
• Promote ethical conduct, accountability, responsible stewardship, and compliance with Christian Services Ministries (CSM), LINDA Programme, and applicable Government of Kenya community health guidelines.

Other Duties

• Perform any other related responsibilities assigned by the LINDA Compassion Programme Coordinator – Volunteer to support the mission, objectives, and effective implementation of Christian Services Ministries (CSM) and the LINDA Programme.

6. Expected Deliverables

• Approved monthly, quarterly, and annual Community Health and Counselling outreach plans aligned with LINDA Programme priorities and community health needs.
• Volunteer work plans, duty rosters, supervision records, mentoring notes, and capacity-building reports for Community Health Promoter (CHP) – Volunteers and other frontline volunteers.
• Accurate records of household visits, community health education sessions, emotional wellbeing activities, counselling support, referrals, follow-up visits, disability prevention activities, and community engagement initiatives.
• Confidential referral and follow-up registers documenting health, psychosocial, disability, rehabilitation, protection, livelihood, and social support services provided through approved referral pathways.
• Timely monthly, quarterly, or other agreed programme reports summarizing community outreach activities, volunteer performance, referrals, safeguarding concerns, programme achievements, challenges, lessons learned, and recommendations for service improvement.
• Documented community health awareness campaigns, stigma reduction initiatives, family support activities, and inclusion programmes conducted within assigned communities.
• Volunteer performance reviews, coaching records, and learning plans that strengthen service quality, accountability, and continuous professional development.
• Community feedback, stakeholder engagement reports, and partnership updates that contribute to strengthening collaboration with Community Health Committees, Community Health Units, health facilities, churches, local administration, and other partners.
• Updated programme data, monitoring records, and evidence of community health outcomes maintained using approved LINDA reporting and documentation tools.
• Identification of emerging community health needs, risks, service gaps, and opportunities, together with practical recommendations to strengthen programme planning, quality improvement, and community wellbeing.

7. Required Qualifications and Attributes

• Minimum relevant experience aligned with the applicable volunteer experience category and Christian Services Ministries (CSM) assignment requirements.
• Demonstrated commitment to compassionate Christian service, integrity, servant leadership, and respect for the dignity, rights, and wellbeing of every individual regardless of background, health status, age, gender, disability, or social circumstance.
• Basic knowledge of community health promotion, health education, psychosocial support, safeguarding, community mobilization, and referral systems, with willingness to undertake additional training where required.
• Ability to coordinate and mentor Community Health Promoter (CHP) – Volunteers while promoting teamwork, accountability, quality service delivery, and continuous learning.
• Knowledge of leprosy awareness, disability prevention, stigma reduction, treatment adherence, infection prevention, hygiene and sanitation, emotional wellbeing, and community-based support approaches is highly desirable.
• Strong communication, interpersonal, facilitation, mentoring, conflict resolution, and community engagement skills, with the ability to work effectively across diverse cultural and social settings.
• Ability to maintain accurate records, prepare reports, manage confidential information responsibly, and use approved programme monitoring and reporting tools.
• Commitment to safeguarding, confidentiality, informed consent, ethical practice, non-discrimination, and maintaining appropriate professional boundaries at all times.
• Ability to work collaboratively with Community Health Committees, Community Health Units, health facilities, local administration, churches, community leaders, and other programme partners.
• Good organizational, planning, problem-solving, and time-management skills with the ability to coordinate multiple community activities effectively.
• Willingness to complete required orientation, safeguarding training, programme induction, refresher learning, and any certification required for the assigned volunteer role.
• Previous experience in community health, counselling support, nursing, social work, disability inclusion, public health, rehabilitation, pastoral care, community development, or related humanitarian or development programmes will be an added advantage.
• Commitment to working within approved volunteer competencies by referring medical, psychological, legal, or protection matters requiring specialized intervention to the appropriate qualified professionals and institutions.

8. Reporting and Accountability

The Community Health and Counselling (CHC) Lead – Volunteer reports directly to the LINDA Compassion Programme Coordinator – Volunteer and works in close collaboration with Community Health Promoter (CHP) – Volunteers, Community Health Committees, Community Health Units, Level 2 and Level 3 health facilities, the Sub-County Health Management Team (SCHMT), the County Department of Health and Sanitation, Kilifi, local administration, churches, community leaders, and other approved Christian Services Ministries (CSM) partners.

The CHC Lead provides leadership, coordination, supervision, and technical guidance to Community Health Promoter (CHP) – Volunteers while ensuring that all community health and counselling activities are implemented in accordance with LINDA Programme policies, Government of Kenya community health guidelines, safeguarding requirements, and approved referral procedures.

The volunteer will prepare and submit regular:

• Community health outreach and activity reports.
• Volunteer supervision, mentoring, and performance reports.
• Household visitation, referral, and follow-up summaries.
• Health education and community engagement reports.
• Safeguarding incident reports and risk notifications.
• Community health data, monitoring records, and programme statistics.
• Programme learning reports, challenges, success stories, and recommendations for service improvement.

The CHC Lead is responsible for maintaining accurate records, protecting confidential information, promoting accountability, ensuring responsible stewardship of programme resources, and promptly escalating medical emergencies, safeguarding concerns, protection issues, or other significant risks through approved reporting channels.

Guidance should be sought from the LINDA Compassion Programme Coordinator whenever situations arise that fall outside approved volunteer competencies, including medical emergencies, mental health crises, safeguarding concerns, legal matters, protection issues, or complex referrals requiring specialized professional intervention.

9. Time Commitment

The expected time commitment for the Community Health and Counselling (CHC) Lead – Volunteer will be agreed with the LINDA Compassion Programme Coordinator based on approved work plans, programme priorities, community needs, and volunteer availability.

The role requires regular participation in community-based health promotion, volunteer supervision, coordination meetings, household follow-up, referral activities, monitoring, reporting, and other programme responsibilities necessary to support effective implementation of the LINDA Programme.

The volunteer is expected to participate in activities that may include:

• Prayer, personal preparation, and professional development.
• Community health planning and coordination meetings.
• Household and community outreach visits.
• Health education and awareness sessions.
• Volunteer mentoring, supervision, and coaching.
• Supportive listening and community emotional wellbeing activities.
• Early identification, referral, and follow-up of vulnerable individuals and households.
• Coordination with Community Health Committees, Community Health Units, health facilities, churches, and community partners.
• Preparation and submission of activity reports, supervision records, and programme documentation.
• Participation in safeguarding reviews, programme monitoring visits, learning events, refresher training, workshops, and emergency response activities where appropriate.

The CHC Lead – Volunteer is expected to manage assigned responsibilities faithfully, maintain flexibility to respond to emerging community needs, and demonstrate responsible stewardship of time, resources, and volunteer commitments while promoting the objectives of Christian Services Ministries (CSM) and the LINDA Programme.

10. Code of Conduct

The Community Health and Counselling (CHC) Lead – Volunteer is expected to uphold the highest standards of integrity, compassion, accountability, professionalism, and Christ-centred service while representing Christian Services Ministries (CSM), the LINDA Programme, and community health structures. The volunteer shall serve every individual with dignity, respect, fairness, and without discrimination.

• Demonstrate integrity, honesty, humility, compassion, accountability, servant leadership, and responsible stewardship in all programme activities and community engagements.
• Respect the dignity, privacy, rights, culture, beliefs, and individual choices of every person served regardless of age, gender, disability, health condition, religion, ethnicity, or social background.
• Maintain confidentiality of personal, family, health, counselling, safeguarding, referral, and programme information except where disclosure is required by approved safeguarding procedures or applicable law.
• Always obtain informed consent before collecting personal information, providing services, making referrals, or sharing information through approved programme systems.
• Promote safeguarding by protecting children, vulnerable adults, and other at-risk persons from abuse, neglect, exploitation, harassment, violence, discrimination, or any form of harm.
• Work strictly within approved volunteer competencies and role boundaries. Do not provide medical diagnosis, prescribe medication, offer clinical treatment, or provide specialist counselling beyond authorized training and referral guidelines.
• Provide services impartially and never make health services, referrals, practical assistance, or programme participation conditional upon a religious response or any other personal consideration.
• Use programme resources, equipment, records, information, and finances responsibly, transparently, and only for approved Christian Services Ministries (CSM) purposes.
• Immediately report safeguarding concerns, medical emergencies, abuse, exploitation, neglect, violence, fraud, misconduct, self-harm risks, or other serious incidents through approved reporting and referral procedures.
• Promote teamwork, accountability, mutual respect, continuous learning, and positive collaboration with volunteers, health workers, government institutions, churches, community leaders, and programme partners.
• Represent Christian Services Ministries (CSM) and the LINDA Programme with professionalism, compassion, integrity, and Christ-like character in every community interaction.

11. Support, Training and Resources

Christian Services Ministries (CSM), through the LINDA Programme, is committed to equipping Community Health and Counselling (CHC) Lead – Volunteers with the knowledge, skills, guidance, and resources necessary to provide safe, compassionate, ethical, and effective community health and counselling services. Volunteers will receive appropriate orientation, supervision, mentoring, and ongoing learning opportunities throughout their period of service.

The CHC Lead – Volunteer will work under the guidance of the LINDA Compassion Programme Coordinator and in collaboration with Community Health Committees, Community Health Units, health facilities, government partners, churches, and other approved stakeholders to strengthen quality community health services and volunteer leadership.

Support and training may include:

• Orientation to Christian Services Ministries (CSM), the LINDA Programme, organizational values, policies, and volunteer responsibilities.
• Community health promotion principles, household engagement, and community mobilization techniques.
• Leprosy awareness, early identification, referral systems, treatment adherence, disability prevention, and stigma reduction.
• Basic emotional wellbeing support, supportive listening, Psychological First Aid (PFA) principles, and appropriate referral pathways.
• Safeguarding, confidentiality, informed consent, protection standards, and ethical community practice.
• Volunteer leadership, mentoring, supervision, coaching, and team coordination skills.
• Health education methods, behaviour change communication, and community awareness strategies.
• Infection prevention and control, personal safety, and safe community outreach practices.
• Data collection, record management, monitoring, reporting, and programme documentation using approved LINDA tools.
• Community referral systems, partnership development, stakeholder engagement, and collaboration with Community Health Committees, Community Health Units, and health facilities.
• Livelihood linkage, disability inclusion, family strengthening, psychosocial support, and community resilience approaches.
• Code of Conduct, responsible stewardship, accountability, and continuous professional and spiritual development.

Where applicable, Christian Services Ministries (CSM) may provide approved reporting tools, reference materials, volunteer identification, mentoring opportunities, refresher training, and other programme resources necessary to support effective service delivery, subject to programme availability and organizational policies.

12. Performance Review and Learning

Performance of the Community Health and Counselling (CHC) Lead – Volunteer will be reviewed periodically to assess leadership effectiveness, quality of community health and counselling services, volunteer supervision, safeguarding compliance, collaboration with stakeholders, and contribution to the objectives of the LINDA Programme.

The review process is intended to promote continuous learning, strengthen volunteer capacity, improve service quality, encourage accountability, and support professional and spiritual growth while enhancing the effectiveness and sustainability of community health outreach.

Performance reviews may consider:

• Leadership and supervision of Community Health Promoter (CHP) – Volunteers.
• Quality and effectiveness of community health education and counselling activities.
• Timeliness and accuracy of referrals, follow-up, record keeping, and programme reporting.
• Compliance with safeguarding, confidentiality, ethical standards, and approved volunteer role boundaries.
• Community participation, stakeholder collaboration, and relationship building.
• Promotion of dignity, inclusion, disability prevention, stigma reduction, and emotional wellbeing.
• Achievement of agreed programme objectives, work plans, and expected deliverables.
• Responsible stewardship of programme resources and adherence to Christian Services Ministries (CSM) and LINDA Programme policies.
• Willingness to participate in mentoring, refresher training, programme reviews, and continuous learning opportunities.
• Feedback received from programme leadership, volunteers, community members, Community Health Committees, health facilities, and partner organizations.

Constructive feedback arising from performance reviews will be used to identify strengths, address learning needs, improve programme quality, strengthen volunteer leadership, and support ongoing personal, professional, and spiritual development in service to vulnerable communities.

13. Acceptance

By accepting this volunteer appointment, the Community Health and Counselling (CHC) Lead – Volunteer agrees to serve faithfully under the leadership of Christian Services Ministries (CSM) through the LINDA Programme and to uphold the mission, vision, values, policies, and standards of the organization throughout the period of service.

The volunteer further commits to:

• Provide compassionate, ethical, and person-centred community health and counselling services with integrity, humility, and servant leadership.
• Respect the dignity, rights, confidentiality, and wellbeing of every individual, family, and community served.
• Promote safeguarding, inclusion, non-discrimination, accountability, and responsible stewardship in all programme activities.
• Work collaboratively with Community Health Promoter (CHP) – Volunteers, Community Health Committees, Community Health Units, health facilities, churches, government agencies, and other programme partners.
• Operate within approved volunteer competencies and promptly refer medical, psychosocial, protection, or safeguarding concerns requiring specialized intervention through established referral pathways.
• Maintain accurate programme records, submit timely reports, and protect confidential information in accordance with approved policies and procedures.
• Participate in orientation, mentoring, supervision, refresher training, programme reviews, and continuous learning opportunities provided by Christian Services Ministries (CSM).
• Represent Christian Services Ministries (CSM) and the LINDA Programme with professionalism, compassion, integrity, and Christ-like character in every community interaction.

Ready to Serve?

If you are passionate about improving community health, promoting emotional wellbeing, restoring dignity, reducing stigma, strengthening families, and serving vulnerable communities through compassionate Christian service, we invite you to apply for this rewarding volunteer opportunity with the LINDA Programme.

Apply for this Position